Privacy Policy
Information We Collect
We collect website traffic and interaction information when you use this website or follow a WhatsApp link. This includes event timestamps, the selected WhatsApp account ID, traffic source, UTM campaign parameters and referrer information. If you contact us, you may also provide messages, product preferences and information needed to address your inquiry. Please do not send sensitive information that is not needed for your request.
How We Use Information
We use this information for maintaining WhatsApp account assignment, understanding website traffic sources, preventing duplicate click counting, improving customer service and responding to inquiries. Website click statistics do not tell us whether you sent a WhatsApp message or completed a purchase.
Cookies
The wa_assignment cookie stores a WhatsApp account ID for seven days to help returning visitors reach the same enabled account. If that account is disabled, a new account can be assigned. The wa_click_cooldown cookie lasts 30 seconds and helps prevent duplicate click counting. Cookies named utm_source, utm_medium and utm_campaign retain campaign information for seven days. An administrative session cookie, abby_admin, is used when an administrator signs in. You can remove or block cookies in your browser; this may affect assignment continuity and traffic attribution.
UTM and Referral Information
UTM parameters included in a website entry link can identify a traffic source, medium or campaign. The WhatsApp redirect also records the request referrer when supplied by the browser and a derived source value. Referrer information can contain a URL and query parameters. We do not need your name or contact details to record a website click or assignment.
WhatsApp Communications
When you click a WhatsApp button, you leave the Jade Luna Luxury website and enter the WhatsApp service provided by Meta. The selected phone number and a pre-filled message are included in the redirect. Opening a chat does not automatically send the message. WhatsApp/Meta's own privacy policies govern their subsequent processing of your information. Information you choose to share with us in a conversation is used to handle your inquiry and any agreed customer service.
Analytics / Website Usage Information
This website may use Cloudflare Web Analytics and its real user monitoring (RUM) beacon to understand aggregate website usage and performance, including page views, page load timings and Core Web Vitals. Cloudflare may inject the beacon through its website infrastructure. According to Cloudflare, this analytics service does not use cookies or localStorage to collect usage metrics and does not fingerprint individuals for analytics. These measurements help us understand and improve the website; they are separate from our WhatsApp assignment and click statistics described above. We do not use Cloudflare Web Analytics as an advertising remarketing tool.
Third-Party Services
Cloudflare provides website infrastructure, hosting, D1 database storage and analytics services. In providing these services, Cloudflare may process technical information needed to deliver, secure and measure the website, including network request information and performance measurements. Cloudflare's handling of this information is subject to its applicable privacy documentation. We link to TikTok and Instagram, which operate under their own policies. This website does not currently include TikTok Pixel, Meta Pixel, Google Analytics/GA4 or Google Tag Manager integrations in its application code. If we introduce these or other advertising or analytics tools in the future, we will update this policy and provide any required notice or choices before using them.
Data Retention
Cookie lifetimes are described above. Assignment and click records are stored separately from cookies and do not automatically disappear when cookies expire. They are retained for traffic analysis and service administration; no fixed automatic deletion schedule is currently implemented. Inquiry and order-related information may be kept as needed for customer support, any agreed transaction and applicable recordkeeping obligations.
Data Security
The website uses HTTPS and restricts administrative access. We take reasonable measures to protect information, but no transmission or storage system can be guaranteed completely secure.
User Rights
Depending on the rules that apply to you, you may request access to, correction of or deletion of information, or ask about its use. Contact us to discuss a request. We may need enough information to identify the relevant records; anonymous click records may not be identifiable as belonging to you. You can also manage cookies in your browser.
Contact Us
For questions about this policy or your inquiry, contact Jade Luna Luxury at support@jadelunaluxury.top or visit our Contact Us page.