Return & Refund Policy
Return Requests
Contact customer service with your order reference or other identifying order information, the item concerned and the reason for your request. Please contact us promptly after identifying an issue. Specific return conditions will be explained and confirmed before an order is finalized; this website does not state a universal return period.
Eligibility
Eligibility depends on the item, the conditions communicated before order confirmation and applicable consumer rights. Customer service will review your request and explain the available options. Please obtain return instructions before sending an item back.
Condition of Items
Unless your request concerns a defect, damage or an incorrect item, please keep the item in the condition received with its packaging, tags and accessories where applicable. Any item-specific condition requirements will be explained before order confirmation.
Incorrect or Damaged Items
If an item is incorrect or arrives damaged, contact us with a description and, where possible, photographs of the item and packaging. We will review the information and discuss an appropriate resolution in accordance with the confirmed order conditions and applicable rights.
Exchanges
Exchange options depend on the circumstances and availability. Any replacement item, price difference and delivery arrangements must be discussed and confirmed with customer service.
Refund Processing
If a refund is approved or required, customer service will confirm the amount, method and expected processing arrangements. Processing can also depend on the payment provider. Any return shipping charges, deductions or fees must be explained in the applicable order conditions and remain subject to consumer rights.
Non-Returnable Situations
Some items or requests may have specific restrictions, for example where a product has been personalized or an item has been used or damaged after delivery. Any applicable restrictions must be disclosed before the order is confirmed. They do not override rights relating to faulty or incorrect items or other rights that cannot lawfully be excluded.
Contact Us
For questions about this policy or your inquiry, contact Jade Luna Luxury at support@jadelunaluxury.top or visit our Contact Us page.