Shipping Policy
Orders Confirmed Through Customer Service
This website does not accept orders through an online checkout. Shipping arrangements apply only after the relevant product, order and delivery conditions have been confirmed directly with customer service.
Shipping Methods and Estimated Delivery
Estimated delivery times and available shipping methods will be confirmed with the customer before the order is finalized. Shipping charges, destination availability and relevant handling arrangements will also be discussed before confirmation. No universal delivery time or shipping rate is advertised on this website.
Delivery Details
Please check the delivery information supplied during order confirmation. If you need to change it, contact customer service as soon as possible. Whether a change can be made depends on the stage of processing and the carrier.
Tracking Information
Tracking information will be provided when available. Carrier tracking updates may not be immediate. Contact customer service if you need help understanding a shipment update.
International Shipments
International shipments may be subject to customs procedures or import requirements depending on destination. Any known arrangements for duties, taxes or other charges should be clarified before the order is finalized. Customs and carrier processes can affect delivery, and we cannot guarantee customs clearance times.
Delays and Delivery Concerns
Delivery estimates are estimates rather than guarantees. If a shipment appears delayed, missing or damaged, contact customer service with the relevant order information so we can review the situation and discuss available next steps. This policy does not limit applicable consumer rights.
Contact Information
For questions about this policy or your inquiry, contact Jade Luna Luxury at support@jadelunaluxury.top or visit our Contact Us page.