Terms & Conditions
Website Use
Jade Luna Luxury is a brand information, fashion consultation and customer communication website. Use the website lawfully and do not interfere with its operation or misuse its contact channels. Browsing this website or opening WhatsApp does not place an order.
Service Information
We provide fashion sourcing, product consultation and customer service through direct communication. The scope of any sourcing request or service will be discussed with you before you commit.
Product Information
Descriptions, images and other information are provided to assist consultation. Ask customer service to confirm the specific item's details, materials, sizing, condition and any other information important to your decision. We do not claim to be an official or authorized dealer of a third-party brand.
Customer Inquiries
Please provide accurate information relevant to your request. An inquiry, quotation or discussion does not by itself confirm a purchase. Any order and its applicable conditions must be expressly confirmed through customer service.
Pricing and Availability
Specific prices, currency, availability and any applicable charges will be confirmed during your consultation before an order is finalized. Availability can change before confirmation. Do not treat general website content as a binding quotation.
Payment Arrangements
There is no online checkout, shopping cart or automatic ordering facility on this website. Any payment arrangements will be communicated and agreed directly before the order is finalized. Do not send payment card details through an ordinary inquiry message.
Shipping
Available shipping methods, estimated delivery times, charges and destination requirements will be confirmed before an order is finalized. Please read our Shipping Policy and the conditions provided for your specific order.
Returns and Refunds
Return, exchange and refund conditions will be explained before an order is confirmed. Please read our Return & Refund Policy. These terms do not remove any consumer rights that cannot lawfully be excluded.
Intellectual Property
Website content and the Jade Luna Luxury identity may not be copied or used commercially without permission from the relevant rights holder. Any third-party names or materials remain subject to their owners' rights.
Third-Party Services
WhatsApp, TikTok and Instagram are independent third-party services. Following their links takes you to services governed by their own terms and policies. We do not control their operation.
Limitation of Liability
We aim to provide accurate information and a functioning website, but cannot guarantee uninterrupted access or that general information will always be current. To the extent permitted by applicable law, we are not responsible for losses arising solely from website interruptions or third-party services outside our control. Nothing here excludes liability or rights that cannot lawfully be excluded.
Changes to Terms
We may update these website terms when the service changes. The current version will be available here. Any change to an already confirmed order must be addressed under its agreed conditions and applicable rights.
Contact Information
For questions about this policy or your inquiry, contact Jade Luna Luxury at support@jadelunaluxury.top or visit our Contact Us page.